Process description

When should I participate?

Whenever you are aware of situations of non-compliance that may involve the practice of crimes or administrative offenses relating to the following areas:

  • Public contracting;
  • Financial services, products, and markets, and prevention of money laundering and terrorist financing;
  • Product safety and compliance;
  • Transport security;
  • Environmental protection;
  • Radiation protection and nuclear safety;
  • Food and animal safety, animal health, and animal welfare;
  • Public health;
  • Consumer protection;
  • Protection of privacy and personal data and security of the network and information systems;
  • Act or omission contrary and harmful to the financial interests of the European Union referred to in article 325 of the Treaty on the Functioning of the European Union;
  • Act or omission contrary to the internal market rules referred to in Article 26(2) of the TFEU, including competition and state aid rules, as well as corporate tax rules;;
  • Violent crime, especially violent and highly organized, such as drug trafficking; terrorism; arms trafficking; influence peddling; undue receipt of advantage; active and passive corruption; embezzlement; money laundering; criminal association; child pornography and pimping of minors; damage related to programs or other computer data, computer sabotage and illegitimate access to a computer system; human trafficking; counterfeiting; pimping; smuggling; trafficking and addiction to stolen vehicles;


What happens next?

  • Step 1: Submit the complaint through the available channels;
  • Step 2: Analysis by the examiner;
  • Step 3: Within seven days of receipt of the complaint, the complainant will be notified and informed about the requirements, the competent authorities, and the form and admissibility of filing the complaint. Additionally, within this period, the competent authority will be informed according to the type of complaint made (such as the Public Prosecutor's Office, criminal police bodies, Banco de Portugal, or others, as applicable);
  • Step 4: Internal investigation carried out by the company, which should take three months. The measures adopted will be communicated to the complainant at the end of the internal investigation. During this period, cari may contact the whistleblower to obtain clarifications/details about the process in question, this contact being anonymous (through the whistleblower platform) if that was the initial wish of the whistleblower.